CX

News

Leveraging technology for an enhanced customer experience in the cannabis retail space

Staff Writer 25 Mar 2024

Events & awards

John Lewis Operations Director Naomi Simcock discusses making retail technology count, CX and AI

Staff Writer 28 Feb 2024

Stores & in-store tech

Build-A-Bear Workshop taps Jumpmind for experiential Point of Sale and in-store engagement

Staff Writer 17 Jan 2024

News

Goodays makes three customer experience predictions for 2024, including the rise of a new breed of super staff

Staff Writer 14 Dec 2023

News

Don’t miss this OneStock and Forrester webinar: How can retailers protect their bottom line and the planet?

Staff Writer 22 Feb 2023

News

Digital messaging firm Quiq announces expansion into United Kingdom and Europe

Staff Writer 02 Feb 2023

News

The future of CX in retail: the top trends, investments and strategies to prioritise now

Staff Writer 20 Oct 2022

News

Delivering a flawless customer experience wherever, however, and whenever people shop

Staff Writer 03 Oct 2022

News

DFS Furniture opts for Medallia customer experience tech

Staff Writer 01 Aug 2022

News

PMC recognised in ISG Provider Lens CX Transformation Report

Staff Writer 29 Jul 2022

Opinion

A new deal for data in the metaverse: how to create value for all

Staff Writer 15 Feb 2022

News

Changing times as Co-op Digital becomes Co-op Experience

Staff Writer 07 Feb 2022

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CX

Leveraging technology for an enhanced customer experience in the cannabis retail space

John Lewis Operations Director Naomi Simcock discusses making retail technology count, CX and AI

Build-A-Bear Workshop taps Jumpmind for experiential Point of Sale and in-store engagement

Goodays makes three customer experience predictions for 2024, including the rise of a new breed of super staff

Don’t miss this OneStock and Forrester webinar: How can retailers protect their bottom line and the planet?

Digital messaging firm Quiq announces expansion into United Kingdom and Europe

The future of CX in retail: the top trends, investments and strategies to prioritise now

Delivering a flawless customer experience wherever, however, and whenever people shop

DFS Furniture opts for Medallia customer experience tech

PMC recognised in ISG Provider Lens CX Transformation Report

A new deal for data in the metaverse: how to create value for all

Changing times as Co-op Digital becomes Co-op Experience

Upcoming Events

Beauty Trends & Innovations Conference

eCommerce Expo 2026

The FT Future of Retail Summit 2026

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