Retail Technology Innovation Hub

CX

Lucy Cooper departs THG Ingenuity and takes on Group Customer Experience & Agentic Director role at Tesco
Appointments

Lucy Cooper departs THG Ingenuity and takes on Group Customer Experience & Agentic Director role at Tesco

Scott Thompson 03 Sep 2026
ExperienceMINT launches ELEVATE technology platform for Korean brand NECOA in seven new Texas stores
Stores & in-store tech

ExperienceMINT launches ELEVATE technology platform for Korean brand NECOA in seven new Texas stores

Scott Thompson 20 Aug 2026
AI, technology and customer experience investment key as retail profit warnings rise in Q2
AI & automation

AI, technology and customer experience investment key as retail profit warnings rise in Q2

Scott Thompson 20 Jul 2026
News

Forecourt and convenience retailer EG On The Move teams with AI driven CX platform Serve First

Scott Thompson 08 Jul 2026
AllSaints veteran SJ Grabiec exits and heads to River Island to take on Customer Director role
Appointments

AllSaints veteran SJ Grabiec exits and heads to River Island to take on Customer Director role

Scott Thompson 06 Jul 2026
Tiffany & Co. veteran heads to Macy's for Principal, Customer Experience - Omnichannel role
Appointments

Tiffany & Co. veteran heads to Macy's for Principal, Customer Experience - Omnichannel role

Scott Thompson 22 Jun 2026
Stewart Golf boosts customer support ops with AI powered customer experience platform Crescendo
News

Stewart Golf boosts customer support ops with AI powered customer experience platform Crescendo

Scott Thompson 17 Jun 2026
The engagement economy: why retail leaders are benchmarking against iGaming UX in 2025
News

The engagement economy: why retail leaders are benchmarking against iGaming UX in 2025

Contributed article 09 Jun 2026
How retail technology is reshaping consumer decisions
News

How retail technology is reshaping consumer decisions

Contributed article 26 May 2026
Former Tesco and bp exec Ian Boden-Dowds joins Sainsbury's as Head of Customer Experience Transformation
Appointments

Former Tesco and bp exec Ian Boden-Dowds joins Sainsbury's as Head of Customer Experience Transformation

Scott Thompson 20 May 2026
Former John Lewis Partnership executive Manish Bhagat joins Boots UK as Customer Transformation Director
Appointments

Former John Lewis Partnership executive Manish Bhagat joins Boots UK as Customer Transformation Director

Scott Thompson 20 May 2026
Customer experience specialist Crescendo appoints Will Newman as VP EMEA to lead firm’s European expansion
Appointments

Customer experience specialist Crescendo appoints Will Newman as VP EMEA to lead firm’s European expansion

Scott Thompson 14 May 2026
127 articles

Upcoming Events

22
Sep

Beauty Trends & Innovations Conference

View Event
23
Sep

eCommerce Expo 2026

View Event
06
Oct

The FT Future of Retail Summit 2026

View Event
View All Events

Stay Informed

Get the latest retail tech news delivered to your inbox daily

Join 45,000+ retail professionals

Trending Stories

01

myPOS acquires UTP as it looks to boost support and payment solutions for U...

1 year ago
02

Tesco veteran Nick Lansley looks back on retail journey as he announces maj...

2 years ago
03

RADAR secures $50m in funding and gears up to deploy inventory tracking tec...

3 years ago
04

Amazon Just Walk Out technology powers grab and go store open doors at Univ...

6 months ago
05

Bromley Glades last week, Birmingham Bullring this as MINISO UK physical re...

11 months ago