Retail Technology Innovation Hub

CX

The human touch: here's why retailers can no longer afford to separate customer and employee experiences
News

The human touch: here's why retailers can no longer afford to separate customer and employee experiences

Staff Writer 23 Jun 2025
Leveraging data analytics and customer personalisation for enhanced retail experiences
News

Leveraging data analytics and customer personalisation for enhanced retail experiences

Staff Writer 23 Jun 2025
Done and dusted in three weeks: British fashion retailer AllSaints wraps roll-out of Dixa customer service platform
News

Done and dusted in three weeks: British fashion retailer AllSaints wraps roll-out of Dixa customer service platform

Staff Writer 16 Jun 2025
Luisaviaroma enhances marketing precision, optimises ad spend with Twilio Segment
News

Luisaviaroma enhances marketing precision, optimises ad spend with Twilio Segment

Staff Writer 12 Jun 2025
Consumer insights expert Kate Hardcastle set to chair Innovation Track at London Tech Week 2025
Events & awards

Consumer insights expert Kate Hardcastle set to chair Innovation Track at London Tech Week 2025

Staff Writer 09 Jun 2025
JD Sports picks Manchester's Trafford Centre for opening of biggest ever store with focus on digital CX
Stores & in-store tech

JD Sports picks Manchester's Trafford Centre for opening of biggest ever store with focus on digital CX

Staff Writer 09 Jun 2025
French sporting goods retailer Decathlon taps Bambuser tech as it expands Visio Store service
News

French sporting goods retailer Decathlon taps Bambuser tech as it expands Visio Store service

Staff Writer 29 May 2025
CX focused Gap in market for Head of Product Management to lead Customer Value Stream
News

CX focused Gap in market for Head of Product Management to lead Customer Value Stream

Staff Writer 29 May 2025
Check out these essential retail features every online business should be using
Online retail & e-commerce

Check out these essential retail features every online business should be using

Staff Writer 29 May 2025
Tesco F&F online returns service left me baffled, barcode less and begging for better retail technology
News

Tesco F&F online returns service left me baffled, barcode less and begging for better retail technology

Staff Writer 13 May 2025
HappyOrNot inks deal with Lidl Sweden that sees deployment of Smiley Terminals across retailer's stores
News

HappyOrNot inks deal with Lidl Sweden that sees deployment of Smiley Terminals across retailer's stores

Staff Writer 08 May 2025
Focus on AI and personalisation as Naveen Seshadri becomes Global Chief Digital Officer at Ralph Lauren
Appointments

Focus on AI and personalisation as Naveen Seshadri becomes Global Chief Digital Officer at Ralph Lauren

Staff Writer 07 May 2025
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