Retail Technology Innovation Hub

Customer service

Customers lambast Sainsbury’s over lack of online delivery slots
Marketing & media

Customers lambast Sainsbury’s over lack of online delivery slots

Staff Writer 17 Mar 2020
Amazon announces customer service chatbot trial
News

Amazon announces customer service chatbot trial

Staff Writer 28 Feb 2020
Do you know what your customers really want?
Opinion

Do you know what your customers really want?

Staff Writer 25 Feb 2020
Kustomer closes major Series E round
Funding & deals

Kustomer closes major Series E round

Staff Writer 05 Dec 2019
News

Top 10: last week’s most popular retail technology articles

Staff Writer 12 Nov 2019
Martin Newman’s Customer Service Action now live
News

Martin Newman’s Customer Service Action now live

Staff Writer 06 Nov 2019
UK retailers are reimagining the role of the store associate, iAdvize
News

UK retailers are reimagining the role of the store associate, iAdvize

Staff Writer 24 Oct 2019
A customer hasn't received their package, what do you do?
Opinion

A customer hasn't received their package, what do you do?

Staff Writer 19 Oct 2019
John Lewis staff unhappy at mystery shoppers fitted with hidden cameras
Stores & in-store tech

John Lewis staff unhappy at mystery shoppers fitted with hidden cameras

Staff Writer 03 Oct 2019
How to be of thorough use to your customers
Opinion

How to be of thorough use to your customers

Staff Writer 25 Sep 2019
The changing face of energy
Opinion

The changing face of energy

Staff Writer 06 Sep 2019
Conversational assistants are future of customer experience, new study
News

Conversational assistants are future of customer experience, new study

Staff Writer 05 Sep 2019
108 articles

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