Retail Technology Innovation Hub

Customer service

UK omnichannel tech and electricals retailer Currys boosts customer engagement with NiCE platform
News

UK omnichannel tech and electricals retailer Currys boosts customer engagement with NiCE platform

Scott Thompson 13 Aug 2026
Stop complaining about 'meat grinder' self-checkouts when it is exactly what you asked for
Stores & in-store tech

Stop complaining about 'meat grinder' self-checkouts when it is exactly what you asked for

Staff Writer 10 Feb 2026
RTIH AI in Retail Awards Customer Service Excellence category finalists
AI & automation

RTIH AI in Retail Awards Customer Service Excellence category finalists

Staff Writer 18 Dec 2025
Selfridges tries out 'smart, witty, charismatic' HYPERVSN AI Hologram Human at London Oxford Street store
AI & automation

Selfridges tries out 'smart, witty, charismatic' HYPERVSN AI Hologram Human at London Oxford Street store

Staff Writer 13 Aug 2025
Currys claims a retail first as it rolls out AI video technology in partnership with Vyntelligence
AI & automation

Currys claims a retail first as it rolls out AI video technology in partnership with Vyntelligence

Staff Writer 24 Jul 2025
Head of Change and Customer Services Barry Stubbs departs Homebase ahead of virtual lights being switched off
News

Head of Change and Customer Services Barry Stubbs departs Homebase ahead of virtual lights being switched off

Staff Writer 02 Jun 2025
Why great customer service is vital for an online casino’s survival
News

Why great customer service is vital for an online casino’s survival

Staff Writer 27 May 2025
Target claims success in boosting customer service with Express Self-Checkout deployment
News

Target claims success in boosting customer service with Express Self-Checkout deployment

Staff Writer 12 May 2025
Lowe's invests in AI and emerging retail technology as Mylow home improvement virtual advisor goes live
AI & automation

Lowe's invests in AI and emerging retail technology as Mylow home improvement virtual advisor goes live

Staff Writer 06 Mar 2025
Lancashire’s Park Hall Hotel notches up UK first as it deploys concierge solution from Inntelo AI
AI & automation

Lancashire’s Park Hall Hotel notches up UK first as it deploys concierge solution from Inntelo AI

Staff Writer 06 Mar 2025
RTIH’s Secret Shopper heads to Regent Street, London and lululemon’s biggest EMEA store
News

RTIH’s Secret Shopper heads to Regent Street, London and lululemon’s biggest EMEA store

Staff Writer 24 Feb 2025
First for Flying TIger Copenhagen as it taps Beststore tool for launch of Morges, Switzerland location
Stores & in-store tech

First for Flying TIger Copenhagen as it taps Beststore tool for launch of Morges, Switzerland location

Staff Writer 24 Feb 2025
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