Retail Technology Innovation Hub

RTIH secret shopper

Secret Shopper review: Can Pop Mart make buying a blind box online more fun than doing it in-store?
News

Secret Shopper review: Can Pop Mart make buying a blind box online more fun than doing it in-store?

Emma Stokes 25 Aug 2026
Secret Shopper: inside Sephora Carnaby Street, where viral beauty, expert staff and smart technology meet
News

Secret Shopper: inside Sephora Carnaby Street, where viral beauty, expert staff and smart technology meet

Emma Stokes 03 Aug 2026
Making the jump from clicks to bricks: SkinCupid’s cult K-beauty brand lands in Central London
Stores & in-store tech

Making the jump from clicks to bricks: SkinCupid’s cult K-beauty brand lands in Central London

Staff Writer 02 Oct 2025
RTIH’s Secret Shopper: London’s Oxford Street gets a retail reset as big hitter Ikea arrives and old fave HMV returns
News

RTIH’s Secret Shopper: London’s Oxford Street gets a retail reset as big hitter Ikea arrives and old fave HMV returns

Staff Writer 05 Aug 2025
Secret shoppers and endless aisles: RTIH rounds up its most read retail technology articles from May
News

Secret shoppers and endless aisles: RTIH rounds up its most read retail technology articles from May

Staff Writer 03 Jun 2025
Tense times in the grocery retail technology space: RTIH's rounds up its most read articles from last week
News

Tense times in the grocery retail technology space: RTIH's rounds up its most read articles from last week

Staff Writer 18 May 2025
Tesco F&F online returns service left me baffled, barcode less and begging for better retail technology
News

Tesco F&F online returns service left me baffled, barcode less and begging for better retail technology

Staff Writer 13 May 2025
Tesco F&F online - the good, the bad, and the glitchy: our most read retail technology articles from last week
News

Tesco F&F online - the good, the bad, and the glitchy: our most read retail technology articles from last week

Staff Writer 11 May 2025
Secret Shopper: F&F finally goes back online as Tesco nails the fashion but fumbles the website experience
News

Secret Shopper: F&F finally goes back online as Tesco nails the fashion but fumbles the website experience

Staff Writer 09 May 2025
RTIH’s Secret Shopper heads to Regent Street, London and lululemon’s biggest EMEA store
News

RTIH’s Secret Shopper heads to Regent Street, London and lululemon’s biggest EMEA store

Staff Writer 24 Feb 2025
RTIH’s Secret Shopper checks out Neh as perfume brand integrates NFC tech with its fragrances
News

RTIH’s Secret Shopper checks out Neh as perfume brand integrates NFC tech with its fragrances

Staff Writer 06 Jan 2025
Self-checkout failures: Vista Technology Support boss James Pepper talks poor Pull&Bear physical retail experience
Stores & in-store tech

Self-checkout failures: Vista Technology Support boss James Pepper talks poor Pull&Bear physical retail experience

Staff Writer 11 Dec 2024
21 articles

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