Retail Technology Innovation Hub

Customer experience

Retail veteran Clare Empson takes on Director of Supply Chain role at N Brown Group
Appointments

Retail veteran Clare Empson takes on Director of Supply Chain role at N Brown Group

Staff Writer 09 Jan 2024
BSH Group taps Medallia tech to boost customer experience and fuel expansion into DTC market
News

BSH Group taps Medallia tech to boost customer experience and fuel expansion into DTC market

Staff Writer 15 Dec 2023
Goodays makes three customer experience predictions for 2024, including the rise of a new breed of super staff
News

Goodays makes three customer experience predictions for 2024, including the rise of a new breed of super staff

Staff Writer 14 Dec 2023
FedEx Europe boosts returns capabilities by teaming with 2023 RTIH Innovation Awards winner ZigZag
News

FedEx Europe boosts returns capabilities by teaming with 2023 RTIH Innovation Awards winner ZigZag

Staff Writer 14 Dec 2023
Many retailers maintaining customer loyalty despite challenging times, according to dunnhumby report
News

Many retailers maintaining customer loyalty despite challenging times, according to dunnhumby report

Staff Writer 13 Dec 2023
C-suite blind to data trust gap as many Brits admit to deliberately trying to withhold their personal information 
News

C-suite blind to data trust gap as many Brits admit to deliberately trying to withhold their personal information 

Staff Writer 12 Dec 2023
Melissa Gonzalez joins Crave Retail advisory board, with focus on digital transformation in physical stores
Appointments

Melissa Gonzalez joins Crave Retail advisory board, with focus on digital transformation in physical stores

Staff Writer 07 Dec 2023
Retail Express: Fight inflation with algorithmic retailing - a strategy for growth in a difficult market
News

Retail Express: Fight inflation with algorithmic retailing - a strategy for growth in a difficult market

Staff Writer 29 Nov 2023
From concept to cash: a five step guide to business success
Funding & deals

From concept to cash: a five step guide to business success

Staff Writer 23 Nov 2023
2023 RTIH Innovation Awards: Customer Experience Excellence shortlist announced
Events & awards

2023 RTIH Innovation Awards: Customer Experience Excellence shortlist announced

Staff Writer 12 Nov 2023
What happens in the store shouldn’t stay in the store, Toshiba Global Commerce Solutions study finds
Stores & in-store tech

What happens in the store shouldn’t stay in the store, Toshiba Global Commerce Solutions study finds

Staff Writer 09 Nov 2023
Waitrose gets personal as it overhauls online advertising in partnership with retail media tech firm CitrusAd
Online retail & e-commerce

Waitrose gets personal as it overhauls online advertising in partnership with retail media tech firm CitrusAd

Staff Writer 07 Nov 2023
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