Hotel Chocolat has announced an exclusive partnership with Deliveroo, launching initially with five of its locations - Manchester Cross Street, Chiswick, Staines, St James's and Wimbledon. Customers will be able to shop the Velvetiser, Hotel Chocolat's new boxed selections, its signature selectors, and Velvetised Creams.

Carrie Martin, UK General Manager at Hotel Chocolat, says: “Thoughtful gifting has always been at the heart of what we do, and we're constantly looking at how we can make it easier for customers to mark the moments that matter.”

“Partnering with Deliveroo gives customers a completely new way to access and send Hotel Chocolat gifts: combining the quality and originality they expect from us with greater choice and flexibility. It’s an exciting next step in how we’re growing the brand and meeting customers where they want to shop.”

Suzy McClintock, VP Consumer at Deliveroo, says: “We are building a new destination for gifting at Deliveroo. Customers are no longer using our platform just to shop for themselves but to send something special to a loved one, whether for Valentine’s Day, Christmas, a birthday and more. As a true gifting specialist, Hotel Chocolat brings real brand authority and category expertise to our retail offer, and we are excited to help them reach more consumers who are on a mission to find a meaningful last minute gift.”

Hotel Chocolat agrees exclusive tie up that brings retailer on to Deliveroo on demand delivery platform

2026 RTIH Innovation Awards

On demand delivery will be a key focus area at the 2026 RTIH Innovation Awards.

The awards are now open for entries and celebrate global retail technology innovation in a fast moving omnichannel world.

Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November.

Check out our 2025 winners here.

Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”

“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”

He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”

Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.