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Secret shopper

Secret Shopper: Reserved Oxford Street looks the part, but chaotic checkout queues ruin the experience
News

Secret Shopper: Reserved Oxford Street looks the part, but chaotic checkout queues ruin the experience

Emma Stokes 08 Sep 2026
Secret Shopper review: Can Pop Mart make buying a blind box online more fun than doing it in-store?
News

Secret Shopper review: Can Pop Mart make buying a blind box online more fun than doing it in-store?

Emma Stokes 25 Aug 2026
Secret Shopper: Space NK arrives at Lakeside as the West Thurrock shopping centre gets a glow up
News

Secret Shopper: Space NK arrives at Lakeside as the West Thurrock shopping centre gets a glow up

Emma Stokes 19 Aug 2026
Secret Shopper: inside Sephora Carnaby Street, where viral beauty, expert staff and smart technology meet
News

Secret Shopper: inside Sephora Carnaby Street, where viral beauty, expert staff and smart technology meet

Emma Stokes 03 Aug 2026
Secret Shopper: Inside POP MART Charing Cross as London’s biggest store opens to fans and collectors
News

Secret Shopper: Inside POP MART Charing Cross as London’s biggest store opens to fans and collectors

Emma Stokes 17 Apr 2026
From your phone to your front door: shopping fashion giant Zara’s AI powered fitting room
News

From your phone to your front door: shopping fashion giant Zara’s AI powered fitting room

Staff Writer 24 Mar 2026
MINISO at The Glades Bromley: a pastel perfect launch with plushies, blind boxes, and beauty bargains
News

MINISO at The Glades Bromley: a pastel perfect launch with plushies, blind boxes, and beauty bargains

Staff Writer 08 Oct 2025
RTIH’s Secret Shopper: London’s Oxford Street gets a retail reset as big hitter Ikea arrives and old fave HMV returns
News

RTIH’s Secret Shopper: London’s Oxford Street gets a retail reset as big hitter Ikea arrives and old fave HMV returns

Staff Writer 05 Aug 2025
Tesco F&F online returns service left me baffled, barcode less and begging for better retail technology
News

Tesco F&F online returns service left me baffled, barcode less and begging for better retail technology

Staff Writer 13 May 2025
Secret Shopper: F&F finally goes back online as Tesco nails the fashion but fumbles the website experience
News

Secret Shopper: F&F finally goes back online as Tesco nails the fashion but fumbles the website experience

Staff Writer 09 May 2025
RTIH’s Secret Shopper heads to Regent Street, London and lululemon’s biggest EMEA store
News

RTIH’s Secret Shopper heads to Regent Street, London and lululemon’s biggest EMEA store

Staff Writer 24 Feb 2025
RTIH’s Secret Shopper checks out Neh as perfume brand integrates NFC tech with its fragrances
News

RTIH’s Secret Shopper checks out Neh as perfume brand integrates NFC tech with its fragrances

Staff Writer 06 Jan 2025
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