Retail Technology Innovation Hub

Customer support

Stewart Golf boosts customer support ops with AI powered customer experience platform Crescendo
News

Stewart Golf boosts customer support ops with AI powered customer experience platform Crescendo

Scott Thompson 17 Jun 2026
From cart to customer: how AI assistants are powering e-commerce support in 2026
Online retail & e-commerce

From cart to customer: how AI assistants are powering e-commerce support in 2026

Contributed article 28 May 2026
Grocery giant Asda teams up with Infobip to become largest RCS traffic sender in the UK
Online retail & e-commerce

Grocery giant Asda teams up with Infobip to become largest RCS traffic sender in the UK

Staff Writer 20 Apr 2023
ASICS taps Amelia conversational AI tech to improve CX
News

ASICS taps Amelia conversational AI tech to improve CX

Staff Writer 08 Jul 2022
Sennheiser and Superdry deploy eDesk customer support tools
News

Sennheiser and Superdry deploy eDesk customer support tools

Staff Writer 16 Mar 2021
Retail technology deals and deployments round up
News

Retail technology deals and deployments round up

Staff Writer 11 Jan 2021
Quiz taps HelloDone tech for customer support initiative
News

Quiz taps HelloDone tech for customer support initiative

Staff Writer 07 Jan 2021
Ikea goes on hiring spree for customer support transformation project
News

Ikea goes on hiring spree for customer support transformation project

Staff Writer 17 Nov 2020
Online retail & e-commerce

Sex Doll Genie announces recruitment drive as sales surge

Staff Writer 18 May 2020
Boost for online retailers as coronavirus rewrites digital connectivity rulebook
News

Boost for online retailers as coronavirus rewrites digital connectivity rulebook

Staff Writer 02 Apr 2020
Insight Partners heads up major Espressive Series B round
Funding & deals

Insight Partners heads up major Espressive Series B round

Staff Writer 26 Mar 2020
11 articles

Upcoming Events

22
Sep

Beauty Trends & Innovations Conference

View Event
23
Sep

eCommerce Expo 2026

View Event
06
Oct

The FT Future of Retail Summit 2026

View Event
View All Events

Stay Informed

Get the latest retail tech news delivered to your inbox daily

Join 45,000+ retail professionals

Trending Stories

01

Transforming football betting: how retail tech innovations are changing the...

1 year ago
02

myPOS acquires UTP as it looks to boost support and payment solutions for U...

1 year ago
03

RADAR secures $50m in funding and gears up to deploy inventory tracking tec...

3 years ago
04

Amazon Just Walk Out technology powers grab and go store open doors at Univ...

6 months ago
05

JD Sports inks multi-year global ItemOptix RFID technology deal with Checkp...

6 months ago