Retail Technology Innovation Hub

Customer feedback

HappyOrNot inks deal with Lidl Sweden that sees deployment of Smiley Terminals across retailer's stores
News

HappyOrNot inks deal with Lidl Sweden that sees deployment of Smiley Terminals across retailer's stores

Staff Writer 08 May 2025
HappyOrNot report flags key CX trends for 2025, including happiest and least happy times for shoppers
News

HappyOrNot report flags key CX trends for 2025, including happiest and least happy times for shoppers

Staff Writer 22 Apr 2025
Carrefour Belgium taps Goodays tech to ensure that customer feedback is on its radar daily
News

Carrefour Belgium taps Goodays tech to ensure that customer feedback is on its radar daily

Staff Writer 10 Aug 2023
Shopping centres giant Unibail-Rodamco-Westfield rolls out Goodays Connect customer experience platform
News

Shopping centres giant Unibail-Rodamco-Westfield rolls out Goodays Connect customer experience platform

Staff Writer 27 Jul 2023
HappyOrNot taps artificial intelligence software for Smiley Touch customer feedback terminal update
AI & automation

HappyOrNot taps artificial intelligence software for Smiley Touch customer feedback terminal update

Staff Writer 08 Feb 2023
UK brands struggle with customer feedback as online sales surge
News

UK brands struggle with customer feedback as online sales surge

Staff Writer 07 Dec 2021
Interview: Nicolas Hammer, Co-founder and CEO, Critizr
Interviews

Interview: Nicolas Hammer, Co-founder and CEO, Critizr

Staff Writer 21 Oct 2020
Innovative in-store retail marketing ideas that can propel sales
News

Innovative in-store retail marketing ideas that can propel sales

Staff Writer 19 Aug 2020
Interview: Nicolas Hammer, Co-founder and CEO, Critizr
News

Interview: Nicolas Hammer, Co-founder and CEO, Critizr

Staff Writer 21 Jul 2020
News

Bad online reviews hit online businesses hard

Staff Writer 15 Jul 2020
Brand trust becomes key factor for shoppers amid coronavirus outbreak
News

Brand trust becomes key factor for shoppers amid coronavirus outbreak

Staff Writer 21 Apr 2020
Opinion

Three tips for being more innovative in your professional life

Staff Writer 21 Feb 2020
14 articles

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