Retail Technology Innovation Hub

Contact centres

Sanas bags $65 million Series B for global adoption of real-time speech understanding tech
Funding & deals

Sanas bags $65 million Series B for global adoption of real-time speech understanding tech

Staff Writer 20 Feb 2025
Ocado Retail focuses on thinking local first as pureplay taps Sunderland Gift Card for employee platform Mint
News

Ocado Retail focuses on thinking local first as pureplay taps Sunderland Gift Card for employee platform Mint

Staff Writer 03 Apr 2024
The benefits of outsourced vs. in-house call centres: a quick comparison
News

The benefits of outsourced vs. in-house call centres: a quick comparison

Staff Writer 22 Nov 2023
Evri rolls out new automated phone line to connect customers to UK advisors ahead of Christmas rush
Supply chain & delivery

Evri rolls out new automated phone line to connect customers to UK advisors ahead of Christmas rush

Staff Writer 13 Nov 2023
Hillarys expands partnership with CCaaS specialist IPI as retailer transitions from on-premise to cloud
News

Hillarys expands partnership with CCaaS specialist IPI as retailer transitions from on-premise to cloud

Staff Writer 13 Sep 2023
Ikea NLP and AI powered Billie chatbot brings increasing benefits to customers and co-workers
News

Ikea NLP and AI powered Billie chatbot brings increasing benefits to customers and co-workers

Staff Writer 30 Jun 2023
Contact centres specialist EdgeTier raises €6 million in Series A round led by Smedvig Capital
Funding & deals

Contact centres specialist EdgeTier raises €6 million in Series A round led by Smedvig Capital

Staff Writer 13 Jun 2023
Online electricals retailer AO on hunt for 250+ new customer service employees at Bolton HQ
News

Online electricals retailer AO on hunt for 250+ new customer service employees at Bolton HQ

Staff Writer 07 Jun 2023
UK retailer Wilko taps Virtualstock platform to reduce ‘where is my order?’ calls to its contact centre
Omnichannel

UK retailer Wilko taps Virtualstock platform to reduce ‘where is my order?’ calls to its contact centre

Staff Writer 05 Jun 2023
Digital messaging firm Quiq announces expansion into United Kingdom and Europe 
News

Digital messaging firm Quiq announces expansion into United Kingdom and Europe 

Staff Writer 02 Feb 2023
Last week’s biggest retail technology plays at a glance
News

Last week’s biggest retail technology plays at a glance

Staff Writer 20 Jun 2022
Freshworks and PCI Pal team on omnichannel payment security for Bensons for Beds
Payments & fintech

Freshworks and PCI Pal team on omnichannel payment security for Bensons for Beds

Staff Writer 17 Jun 2022
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