Call centres

The benefits of outsourced vs. in-house call centres: a quick comparison

News

The benefits of outsourced vs. in-house call centres: a quick comparison

Staff Writer 22 Nov 2023

eDesk and Aircall agree e-commerce helpdesk partnership

Online retail & e-commerce

eDesk and Aircall agree e-commerce helpdesk partnership

Staff Writer 15 Sep 2021

X5 Retail Group tests out voicebots in Perekrestok and Pyaterochka call centres

News

X5 Retail Group tests out voicebots in Perekrestok and Pyaterochka call centres

Staff Writer 02 Oct 2020

GMB blasts Asos over call centre redundancy talks

News

GMB blasts Asos over call centre redundancy talks

Staff Writer 30 Apr 2020

Pets at Home deploys Upland Software CX tech

News

Pets at Home deploys Upland Software CX tech

Staff Writer 11 Mar 2019

Shop Direct invests in Pindrop tech

News

Shop Direct invests in Pindrop tech

Staff Writer 26 Mar 2018

6 articles

Upcoming Events

22

Sep

Beauty Trends & Innovations Conference

View Event

23

Sep

eCommerce Expo 2026

View Event

06

Oct

The FT Future of Retail Summit 2026

View Event

View All Events