ZigZag has won the DELIVER 2022 Customer Experience Award, beating out a number of brands from across retail and logistics.

It received the gong for “providing its own end customers a remarkably superior experience”.

Retailers were impressed with the ZigZag platform and new innovations such as Refund to Gift Card and Live Exchanges to help improve the customer experience.

The ZigZag team accepted the award on the second and final day of DELIVER 2022, an person event for Europe’s e-commerce and logistics community, in front of an audience of retailers and carriers from around the world, including representatives from Ikea, Asos, Unilever, Amazon, Pepsi, Inditex, and Samsung. 

Al Gerrie, Global CEO at ZigZag, says: “The award is a testament to our brilliant customer service team and the exceptional service they provide, and to the positive experience we offer to all of our customers as we help them manage returns.”

Jason Taylor, Commercial Director at ZigZag, adds: “This award means a lot as it was voted for by our customers who recognise the quality of our returns solution and the ZigZag client success team that supports our retailers.”

“We’ve had a huge year, processing over £1 billion in GMV of refunds through the platform across over 130 countries.”