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Emma Stokes

Articles by Emma

Secret Shopper: Reserved Oxford Street looks the part, but chaotic checkout queues ruin the experience

News

Secret Shopper: Reserved Oxford Street looks the part, but chaotic checkout queues ruin the experience

Emma Stokes 08 Sep 2026

Secret Shopper review: Can Pop Mart make buying a blind box online more fun than doing it in-store?

News

Secret Shopper review: Can Pop Mart make buying a blind box online more fun than doing it in-store?

Emma Stokes 25 Aug 2026

Secret Shopper: Space NK arrives at Lakeside as the West Thurrock shopping centre gets a glow up

News

Secret Shopper: Space NK arrives at Lakeside as the West Thurrock shopping centre gets a glow up

Emma Stokes 19 Aug 2026

Secret Shopper: inside Sephora Carnaby Street, where viral beauty, expert staff and smart technology meet

News

Secret Shopper: inside Sephora Carnaby Street, where viral beauty, expert staff and smart technology meet

Emma Stokes 03 Aug 2026

Secret Shopper: Inside POP MART Charing Cross as London’s biggest store opens to fans and collectors

News

Secret Shopper: Inside POP MART Charing Cross as London’s biggest store opens to fans and collectors

Emma Stokes 17 Apr 2026

Customers vent spleen as technical glitch disrupts Sainsbury's morning online deliveries

Supply chain & delivery

Customers vent spleen as technical glitch disrupts Sainsbury's morning online deliveries

Emma Stokes 25 Apr 2024

6 articles